IG/MAS/W - Manager application support (m/f)

Descrição da Oportunidade

Código: IG/MAS/W  
Título da Oportunidade: Manager application support (m/f)  
Local: Lisboa, Lisboa
Tipo de emprego: Outsourcing
Nível Académico: Ensino Superior Incompleto
Turno/Horas Diurno

Ankix is a technology company specialized in the following areas: IT Outsourcing & Consulting and Development of Custom Application Systems. In the market since 1999, our positioning is characterized by the innovation and quality of the solutions that we propose as well as by the dedication and orientation we give to our clients and their needs.

We believe that people make the companies and that is why we invest continuously in our team and in the promotion of a culture of integration and sharing!

Manager application support (m/f)
Skills and experience:
University degree in Computer science or similar
Ensure a direct contact with the HelpDesk IT providers and business areas;
Manage day to day business, by following up open HelpDesk IT cases (Incidents, and Requests; problems in applications areas
Create, design, and enforce the application support processes
Validate and create reports / control SLA metrics acomplishment with the HelpDesk IT| and providers
Experince working with ITIL V3 framework is mandatory
Knowledge in tickting applications
Good comunication skill is mandatory
Capable to work as team player
Hability to problem solver

If you are interested in the position, please send us your application, with the Job Reference IG/MAS/W, to the following email: emprego@ankix.com

Áreas de Atuação Profissional: Informática /TI /Engenharia da Computaçao

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