IG/HSM/W - HelpDesk Service Manager (m/f)

Descrição da Oportunidade

Código: IG/HSM/W  
Título da Oportunidade: HelpDesk Service Manager (m/f)  
Local: Lisboa, Lisboa
Tipo de emprego: Outsourcing
Nível Académico: Ensino Superior Completo
Turno/Horas Diurno

Ankix is a technology company specialized in the following areas: IT Outsourcing & Consulting and Development of Custom Application Systems. In the market since 1999, our positioning is characterized by the innovation and quality of the solutions that we propose as well as by the dedication and orientation we give to our clients and their needs.

We believe that people make the companies and that is why we invest continuously in our team and in the promotion of a culture of integration and sharing!

We are currently looking for HelpDesk Service Manager (m/f)

Perfil: Skills and experience:
University degree in Computer science or similar
Ensure a direct contact with the HelpDesk IT providers;
Manage day to day business, by following up open HelpDesk IT cases (Incidents, and Requests
Create, design, and enforce the HelpDesk processes
Validate SLA metrics acomplishment with the HelpDesk IT providers
Experince working with ITIL V3 framework is mandatory
Knowledge in Desktop, Users and Asset Service Management is mandatory
Tecnhical Desktop Management knowledge is desirable
Good communication skills in English
Attention to detail, oriented on solutions
good interpersonal skills

If you are interested in the position, please send us your application, with the Job Reference IG/HSM/W, to the following email: emprego@ankix.com

Áreas de Atuação Profissional: Informática /TI /Engenharia da Computaçao

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